The Reef 28 Hotel & Spa (Adults Only) | Playa del Carmen ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

1 Avenida Nte & Calle 28 Nte,, Playa del Carmen, Mexico, 77720

“This hotel is perfectly situated just a short stroll from the vibrant Quinta Avenida, making it easy to enjoy the local shops, restaurants, and beaches.”view full review

The Reef 28 Hotel & Spa (Adults Only) is a 5-star boutique-style Playa del Carmen hotel that offers a unique blend of luxury and comfort. Guests can enjoy dining at two fine restaurants, a rooftop lounge, and a captivating infinity pool experience.

Rooms & Amenities

Rooms at The Reef 28 Hotel & Spa (Adults Only) feature elegant luxury with a contemporary design. Spacious suites include king-sized beds, modern bathrooms with rain-style showerheads, and private terraces. Some accommodations also boast rooftop pools and hot tubs.

Dining Options

Dining options include the signature restaurant Cachito, which offers innovative Mexican cuisine infused with local ingredients. The Asiatico restaurant presents a fusion of elegant flavors from the far east. Guests can also enjoy a buffet breakfast at the Veintiocho restaurant.

Leisure & Activities

The Reef 28 provides leisure amenities, including a rooftop lounge with stunning views and a lively atmosphere. Guests can unwind by the infinity pool or take part in organized activities like the Carnival of Cozumel. Nearby attractions include Aquarium Beach and Coco Bongo.

Services & Local Area

The hotel offers convenient transportation services, including airport transfers and nearby bus connections. Guests can also find local dining options and shopping areas within a short walk. The Reef 28 Hotel & Spa (Adults Only) is known for its commitment to guest satisfaction.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Luxurious Master Suite

2 persons

100 m²

1 King-size bed and 1 Sofa bed

Shower

Coffee machine

room details

Deluxe Junior Suite Partial Ocean View

2 persons

45 m²

2 Double beds

Partial View

Shower

Coffee machine

room details

Deluxe Junior Suite City View

2 persons

45 m²

2 Double beds

City view

Shower

Coffee machine

room details

Deluxe Junior Suite Work & Play

2 persons

45 m²

2 Double beds

Shower

Coffee machine

room details

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Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Playa del Carmen800 m

Airports

Aeropuerto de Playa del Carmen (PCM) 2.1 km

Cancun (CUN) 55.7 km

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Amazing Food Variety

I absolutely loved the food at The Reef 28! The breakfast buffet was fantastic, offering a wide range of options that catered to every palate. I still can't get over that lamb shank in mole sauce-it was simply divine! Each restaurant, whether it was the Mexican, Asian, or Italian option, had delicious dishes, making each meal an exciting culinary experience.

George123. USA, Read full review on

Exquisite Spa Experience

The spa at The Reef 28 was heavenly! I indulged in very nice massages and treatments that were worth every penny. The Aqua Therapy was amazing, providing relaxation and rejuvenation after long days exploring the area. I felt completely pampered and reinvigorated during my stay. Highly recommend taking time to enjoy this luxurious facility.

Roy456. Canada, Read full review on

Spacious and Luxurious Rooms

My room at The Reef 28 was gorgeous-spacious, bright, and impeccably clean! I appreciated the large layout, comfortable bed, and the beautiful bathtub and shower combination. It provided a perfect retreat after a day of adventures. The thoughtful amenities made the stay even more enjoyable.

Elizabeth789. Australia, Read full review on

Fantastic Rooftop Vibe

The rooftop area was absolutely the highlight of my stay! The pool and bar offered stunning views, and I loved lounging there with friends. The atmosphere was lively, with excellent music that kept our spirits high while enjoying cocktails and snacks. It was the perfect place to unwind and socialize!

Troy321. UK, Read full review on

What’s included

General

Non-smoking property
Free Wi-Fi
Parking
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Adults only
Luggage storage
Locker room
Lift
Currency exchange
Multilingual staff
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre
Diving
Snorkelling
Billiard tables
Table tennis
Yoga class
Sports trainer

Services

Paid shuttle service
Valet parking
Room service
Housekeeping
Car hire
Tours/Ticket assistance
Welcome drink

Dining

Breakfast room
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Business centre
Meeting/ Banquet facilities

Children

Board games

Spa & Leisure

Infinity pool
Rooftop pool
Seasonal outdoor pool
Indoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Sun terrace
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Body scrub
Facial
Treatment room
Body wraps
Massage
Open-air bath

Room features

Air conditioning
VIP room facilities
Sitting area
Terrace
Garden furniture
Bottled water
Dining table
Trouser press

Bathroom

Free toiletries

Media

Flat-screen TV

Location

1 Avenida Nte & Calle 28 Nte,, Playa del Carmen, Mexico, 77720

Map view

1 Avenida Nte & Calle 28 Nte,, Playa del Carmen, Mexico, 77720

City landmarks

Landmark

Quinta Avenida

850 m

Landmark

Los Fundadores Park

1.5 km

Museum

3D Museum of Wonders

1.0 km

Night club

Coco Bongo

830 m

Aquarium

Aquarium Beach

630 m

Landmark

Gaston Charo Art Gallery Playa del Carmen

950 m

Landmark

Sun Jaguar

1.1 km

Landmark

Galeria Lamanai

1.1 km

Landmark

Galeria de Arte 5ta Avenida

1.2 km

Church

Nuestra Senora del Carmen Catholic Church

2.1 km

Landmark

La Sirena's Fine Mexican Handcrafts

1.3 km

Landmark

Martina Beach Club

1.1 km

Shopping Area

Plaza Calle Corazon

640 m

Store

MEGA Soriana

690 m

Landmark

The Union

630 m

Gallery

Riviera Art Gallery

1.5 km

Store

ME Dive Center

960 m

Nearby

Mall

Quinta Alegria Shopping Mall

470 m

Museum

Museo Frida Kahlo Playa Del Carmen

410 m

Beach

Mamita's Beach Club

490 m

Beach

Kool Beach Club

290 m

Gallery

La Galeria de Playa Art Gallery

90 m

Avenida entre 24 y 34 calles 5a

Caminarte

90 m

Beach

Playacar

470 m

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

420 m

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

420 m

Gallery

Tierra Huichol

490 m

5ta Avenida Via 38 Building next to ACACAO

La 5ta Hacienda

540 m

Beach

Playa Mamitas

330 m

Shopping Area

Plaza Las Americas

350 m

Restaurants

Ah Cacao Chocolate Cafe

150 m

5th Avenue with Constituyentes Between 38th and 40th streets

Micaela's

110 m

5ta Avenida Between Calle 28 & Calle 30

Restaurante Cachito

40 m

1 Avenida Nte Corner with 28 Nte street

Rockas Jamaican Kitchen

30 m

Avenida 1 Between Calle 26 and Calle 28

El Diez

120 m

Quinta Avenida Cor. Calle 30

Las Helodias

80 m

Calle 28 Nte Mz 79 Lt 6 Local 2 y 3 entre 1a Nte y Calle Cozumel

Pepe's

100 m

Conzumel

Senor Frog's Playa del Carmen

260 m

Calle Quinta Avenida Calle 22 Norte

La Choperia

90 m

Avenida 5

Corazon

110 m

5ta Avenida Entre Calle 14 Y 14 Bis

Sushi Itto

110 m

Calle Quinta Avenida S/N

Reviews and Ratings

Reviews from guests about their experience.

Matthew

United States, February 2025

9.0/10

I had a wonderful week at Reef 28, where the location is ideal, just a short stroll from the beach and the vibrant 5th Avenue. The accommodations were modern and clean, and the service was exceptional-especially from staff like Christian and Francisco who really made our stay memorable. However, I did find some areas needing improvement, like the chilly pool temperature and slow restaurant service during peak times, which detracted from the overall experience a bit.

Rooms

9.0

The rooms were spacious, clean, and equipped with comfortable beds. I felt right at home here.

Service

10.0

The service was top-notch, with staff going above and beyond to enhance our stay.

Location

10.0

The hotel is centrally located, making it convenient to access both the beach and local attractions.

Dining

9.0

Breakfast was excellent, and I appreciated the no-reservation policy for a la carte dining, which was a step above typical buffet offerings.

Facilities

7.0

The rooftop pool area was a fantastic place to relax, though the temperature of the pool itself could use some adjustment.

Larry

United States, December 2024

7.4/10

I had a mixed experience during my stay. The hotel is located in a vibrant area close to shopping and dining, which was a plus. The rooms had a nice layout and came with a balcony, but we encountered issues with lukewarm water in the tub and shower. The service varied, with some staff being incredibly friendly, but we experienced long waits during a presentation. The dining options were generally good, but the limited availability of some restaurants impacted our choices.

Rooms

7.0

The layout of the master suite was fantastic, and we loved having a balcony. However, the master suite wasn't ready upon arrival, leading to a temporary stay in a standard room.

Service

6.0

While some staff members were amazing and attentive, we found the scheduling of the presentation quite disruptive and time-consuming.

Location

9.0

The hotel is in a great location, just a short walk from Fifth Avenue and the beach, making it highly convenient for exploring.

Dining

8.0

The food was generally better than expected for an all-inclusive, with cook-to-order options and delicious drinks. However, one restaurant was under construction, limiting choices.

Facilities

7.0

The hotel offered a relaxing spa experience and had a pleasant pool area, but access to beach chairs came at an additional cost, which was a downside.

Chris

United States, December 2024

5.0/10

My honeymoon at this hotel turned out to be quite disappointing. The room was not only dirty, with a musty smell, but we were also given two single beds instead of a proper double bed. While the dining options were plentiful, the food consistently lacked quality and the service was painfully slow. On a positive note, the staff did attempt to assist us, but overall, the value for the stay was not worth it given the experience.

Rooms

5.0

The room was dirty and musty with two single beds instead of a king bed.

Service

5.0

The service was unorganized and slow, leaving much to be desired.

Location

6.0

The hotel's location is decent, but noise from the area can be bothersome.

Dining

5.0

The food quality was poor and the service at meals was lacking.

Facilities

5.0

The amenities looked good but fell short in execution.

Attempts by staff to assist

Dirty rooms

Henry

United States, December 2024

8.6/10

I recently stayed at Reef 28 with a group of friends, and overall, we had a fantastic time! The location couldn't be better, just a short walk to 5th Avenue. The rooftop pool and spa added a nice touch to our experience, though we did find ourselves venturing out for meals some days, as the all-inclusive food options grew repetitive. It would have been nice to have more dining variety on-site.

Rooms

9.0

Our suite was spacious and clean, featuring a balcony that provided lovely views. It really felt like a relaxing escape.

Service

9.0

The staff was approachable and eager to help, making our check-in process smooth and welcoming.

Location

10.0

Extremely convenient! Just one block from 5th Avenue where we could explore shops and restaurants easily.

Dining

7.0

The food varied throughout the week, with some highlights, but I often found myself wanting to explore local restaurants for a change.

Facilities

8.0

The rooftop pool was impressive and offered stunning views, providing a relaxing atmosphere to unwind.

Randy

United States, October 2024

7.0/10

Our stay at Reef 28 was memorable, featuring a beautiful rooftop area and a vibrant atmosphere for young couples. The breakfast buffet stood out, and we felt safe exploring the surroundings. However, the service at the restaurants was really slow, and we faced some frustrating issues with room service. While the amenities were great, some aspects left room for improvement, especially regarding management efficiency.

Rooms

7.0

The rooms were modern, clean, and equipped with everything we needed for a comfortable stay. The master suite, however, didn't cool down properly, leading to an uncomfortably warm environment.

Service

5.0

The service was hit or miss. While some staff were attentive, we encountered delays with room service and overall management seemed disorganized.

Location

9.0

The hotel is located right near the downtown area of Playa del Carmen, making it convenient for exploring local attractions and restaurants.

Dining

6.0

Dining options were enjoyable, especially the breakfast buffet. However, the wait times for meals were excessively long, which was frustrating.

Facilities

8.0

The rooftop pool and lounge areas were fantastic, providing a great space to relax. The vibe was perfect for socializing, especially for younger guests.